Returns and Care

Denim and Upcycling

Futurelove upcycled denim and tailoring are created from vintage and preloved items and will have sign of some wear. This is part of the charm and the story of these pieces! When purchasing from futurelove you are helping to support a sustainable initiative who care for the planet. 

Vintage and Preloved

Similarly, vintage and preloved items will have sign of some wear and for this reason we have included our quality system, which allows you to get an idea of the wear of each garment. 

New with Tags - Brand new with it's original tags still attached.

Excellent - Excellent condition. Worn a few times. No visible sign of wear.

Very Good - Very good condition. Very slight signs of wear (i.e. on knitwear may have slight signs of pilling)

Good - Good condition. Signs of wear.

Sizing

Due to the nature of vintage and preloved garments, our pieces do not have a uniform size chart. Sizing can differ from piece to piece and it is for this reason that on all of our upcycled garments we include measurements.

Returns Policy

We are happy to offer refunds on all full price sales online, so long as they are unwashed, unused and in perfect condition. Please email futurelove.uk@gmail.com within 14 days of receiving your item to request a refund.

We do not cover costs of returns, should you decide to return your Futurelove purchase, all shipping costs and costs of the items safe return are you, the customers, responsibility. Once we have received the item and inspected it, will we issue a refund for the garment cost, minus the shipping costs when first sent out. Please return the item within 7 days of approving the return.

Any purchases made at events, pop-ups or studio visits are non-refundable and sold as seen. We can offer store credit or exchange within 14 days of purchase.